FAQ

Payment & delivery

Which payment methods are accepted?

You can pay online by credit card (Carte Bleue, Visa, Visa Electron, Master Card, American Express) or by Paypal via the secure Stripe payment system.

How do I track my order?

Once your order has been shipped, you will receive your tracking number by email. You can also track your order in your customer account, by clicking on the profile icon (top right) and then going to the "orders" section and clicking on the tracking number of the current order.

Why does my order status remain inactive?

If your package has already been given to the carrier, there may be several reasons for the delay in delivery: Incomplete address, customs problem, package delay, incident, re-delivery. We invite you to contact the carrier directly via your tracking link.

For any other problem, if your order exceeds the usual delivery time, we invite you to write to us via the contact form, specifying your order number.

To what countries do you deliver?

Orders made on us.aime.co may only be shipped to a location within the United States.

If you wish to ship an order in another country, please visit our international website.

What are the delivery fees?

We offer free standard delivery within the United States for all orders above $75.

For orders below $75 or express delivery, please see delivery fees below:

Ground shipping (USPS or Fedex): $6.00 (free from $75 of purchase)

Expedited 3 Day shipping (Fedex) : $15.00

Expedited Overnight shipping (Fedex) : $25.00

Returns

What is the return policy?

Unopened and unused products can be returned in 14 days of delivery by contacting our customer service through our contact form.

We do not accept returns on perfume.

Products

Why take dietary supplements?

Even the healthiest of lifestyles need a bit of support. Supplements offer additional vitamins and nutrients that cater to specific needs in the body, be it supporting immunity, correcting deficiencies or further encouraging overall wellness.

What are the benefits of collagen?

Collagen is a naturally occurring protein found in the body, yet as we age, production is slowed and collagen breaks down, which can affect our bones, joints and connective tissue. Supplementing with marine collagen may further support regeneration of the tissues, internal hydration, firmness and elasticity of the skin.